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How to prepare for Windows 7 End of Life

 

Call RCL for a free evaluation. We can asses your system and environment to determine the most cost effective way to upgrade to Windows 10

If you continue to use Windows 7 once it enters its End of Life phase you'll be vulnerable to viruses and other security threats. This also includes Windows Server 2008 R2 and Windows Server 2008
 round clock new
How to prepare for Windows 7 End of Life
 
The Windows 7 End of Life date has been announced: January 14, 2020 – even sooner for those who don’t download a recent security update. This means Microsoft will no longer update or support the operating system after that date. This also includes  Windows Server 2008 R2 and Windows Server 2008

Support Ticket Process

Here is the process that we follow to resolve your service ticket

As mentioned above please email us at [email protected] and several things happen:

  1. Automatic Acknowledgment

    You get an automatic acknowledgment that your request has been received and logged.

  2. New Service Ticket

    A new service ticket is generated with a ticket number that can be used to track your request via the Customer Portal.

  3. Ticket Processing

    Once the ticket has been created we then process it to evaluate the best resource to handle the question or issue.

  4. Email Response

    You will receive an email directly from a resource as they begin working your request, followed by a phone call to discuss.

  5. Automatic Updates

    The system automatically updates you on the progress or status of the work according to the workflow rules we have set up.

Two special requests to you:

  1. Ticket Related Responses

    If a ticket has been generated and you want to respond or update us about the same issue, please REPLY to the email notification you receive, rather than creating a new email. This allows the system to keep all related correspondence in the same ticket.

  2. Ticket Un-Related Responses

    If you have to notify us of an un-related problem, please create a fresh email to [email protected] and do NOT reply to an existing case or ticket email.

30 Years in Buisness

This year, we celebrate 30 years in business!

Founded by Royce C. Landman in 1986

Providing the highest level of customer service for thirty years RCL, Thank you to all our loyal customers.

 

30 Years of Excellence

for signing up for our FREE whitepaper:

10 Benefits of Managed IT

RCL Systems Has a New Website!

Greetings!

I just wanted to take a moment to announce our new website and give you a quick tour.  We hope that the new site can make it even easier for our clients to work with us.  Besides the new design, the first thing you'll notice at www.rcl.com is that we have a Login tab at the top.  You can log in at the top of the site with your email and your portal password (if you aren't sure what that is, don't worry, simply click Forgot Password and the site will walk you through resetting it through your email).

Logging into our new site gives you quick access to all of your support tickets.  Once logged in, simply click support at the top of the site.  You can submit new tickets and respond to current tickets from there.

Under the Home menu, click on My Documents to access downloadable files.  Sometimes these downloads are user-specific, so be sure to log in first.

We strive on providing the best service possible to our clients; if you are happy with our service, we'd be honored to receive a testimonial from you.  Under About Us, click Testimonials and then click Add Testimonial to let us know we've exceeded your expectations for quality.

Keep an eye on any upcoming events on our new events calendar, which is under the News menu.

We offer several ways to get in touch with us for support.  Click on the Support menu item to see all of them.

Be sure to check out our blog for company news, technology-related news, and IT advice.  When you are logged in, you can leave comments (you can even upload your photo or logo to represent yourself when you leave a comment, don't be shy!).

Thanks for taking the time to visit our new website!  We'd love to get some feedback, and hope to utilize the site as a big part of our relationship with our current clients and our new ones.

Terms of Service

Website Terms of Use
Please read these Terms of Use carefully as they apply to your use of the RCL Systems website (“www.rcl.com”).

By using the Website, you agree to be bound by these Terms of Use which form a legally binding agreement between you and RCL Systems. If you do not want to be bound by these Terms of Use, do not continue to use this Website.

Further, we may amend these Terms of Use at any time. Your continued use of the Website is considered to be acceptance of the amended Terms of Use.

Account Registration
To utilize the Services, or certain portions thereof, you may be required to complete a registration and submission process and establish a RCL Systems account ("RCL Systems Account"). You represent and warrant that all information provided by you is current, accurate, and complete, and that you will maintain the accuracy and completeness of this information on a prompt, timely basis. Password and Security As a registered user of RCL Systems, you may receive or establish one or more passwords. You are solely responsible for maintaining the confidentiality and security of your password(s) and RCL Systems Account(s). You understand and agree that you a fully responsible for all actions and postings made from your RCL Systems Account(s). Any accounts you are create are not transferrable. You agree to notify the RCL Systems immediately if you become aware of any unauthorized use of your RCL Systems Account Links from this Website The external linked websites within the Website are not within the control of RCL Systems. RCL Systems does not take responsibility for the content in, or currency of, any externally linked sites. The inclusion of any link within the Website does not imply endorsement by RCL Systems of the linked website, nor does it suggest any relationship with the organization linked. SPAM RCL Systems publishes electronic addresses on this Website to facilitate communication relating to our business functions. This is not to be inferred as consent by RCL Systems or the relevant addresses to receiving unsolicited commercial messages or SPAM.

Discussion Areas
You agree not to post or transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially or ethnically offensive, or otherwise objectionable material of any kind. This includes, but is not limited to, any material that encourages conduct that would constitute a criminal offense, violate the rights of others, or otherwise violate any applicable local, state, national, or international law. You also agree not to use the Discussion Area for commercial solicitation of products, services, or employment. Although RCL Systems may from time to time monitor or review the Discussion Area, RCL Systems has no obligation to do so. RCL Systems reserves the right, in its sole discretion, to edit, refuse to post, or remove any material submitted to or posted in the Discussion Area. Any communication or material a user posts or transmits through the Discussion Area section will be treated as non-confidential and nonproprietary. You grant RCL Systems the right to edit, copy, publish, and distribute any information or content that you post or transmit for any purpose. Liability RCL Systems makes no warranties or representations about this Website or any of its content. RCL Systems is not responsible to you or anyone else for any damages of any kind, including (but not limited to) any direct or consequential loss and losses resulting from security failure, disclosure of confidential information by other parties or the transmission of a computer virus, suffered in connection with the use of this Website whether based on breach of contract or warranty, tort (including negligence), product liability or otherwise ,even if RCL Systems is informed in advance of the possibility of such damages. RCL Systems excludes, to the extent permitted by law, any liability which may arise as a result of the use of this Website. By using the Website, you agree to indemnify RCL Systems for any loss or liability arising out of your use. Use of the Website is at your own risk and you assume full responsibility and risk of loss resulting from your downloading, use of, or access to data, files, information, or other material on or through the Website.

RCL Systems Copyright
All materials and information provided on this website, including but not limited to graphics, logos, artwork, names, trademarks, and service marks are the property RCL Systems All text, including, but not limited to, downloadable forms are copyrighted materials owned by RCL Systems. RCL Systems has the exclusive rights and privileges in and to the copyright of this material. Use of the information contained on this website is solely intended for individual and private use RCL Systems grants you a license to use the material contained on this website solely for your own, private noncommercial purposes. You agree not to copy, download, frame, rent, lease, distribute, re-distribute, transmit, sell, transfer to magnetic media, or otherwise transfer any or all portions of the material contained on this website, or otherwise take any action, which would be in violation RCL Systems's copyright, without the specific written permission RCL Systems. All other rights are reserved by RCL Systems any individual making unauthorized copies or downloading any RCL Systems material will be subject to the penalties as set forth in the federal and state copyright laws. Copyright and trademark infringement is a violation of federal and state law subject to criminal and civil penalties.

Further Information
RCL Systems

Houston, Texas

Phone: 281-240-2777
Fax: 281-240-0043
Email: [email protected]

Welcome to RCL Systems - The Texas IT Experts

Small Business IT Solutions throughout Texas

RCL Systems has been providing professional IT Support for businesses in and around Houston, Texas since 1986.  We strive to give our clients Enterprise-level services and solutions at prices that work for small businesses.  Time and experience has helped us develop best practices and workflow procedures around a proactive philosophy designed to keep your focus on your business, not your technology.

Our team of experts can become your outsourced IT department; responding to issues quickly, often before you even know about them.  Covering everything from your servers and network infrastructure, to your computers, workstations and mobile devices, we provide end-to-end solutions for all of your technology needs.

With RCL Systems as your outsourced IT partner, you will experience:

  • Less Downtime - Faster resolution leads to more productivity
  • Fewer Day-to-Day Issues - Proactive maintenance prevents issues in general
  • More Opportunities - And more time in the day to take advantage of them
  • Flat-Rate IT Budget - Know your IT expenses ahead of time, your accounting department will thank you!
  • Infrastructure Protection - Keep your network and devices safe and secure
  • Business Continuity - Through backup and disaster recovery methods and best practices
  • A Good Night's Sleep - Knowing your business is in good hands 24x7.


Not sure where to begin, or even if RCL Systems is a good fit for your organization?  Contact us to learn more about how we can help move your business forward.

Your Source for Geophysical IT.

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      Remote Access

      Latest News

      soho

      RCL Managed services for Small Office Home Office (SOHO)

      RCL has spent years researching the best possible way to stop the bad guys from getting to your computer and personal information. The best form of protection can't be achieved by a single solution,

       Security Suite Include with our SOHO package is our advanced Antivirus and DNS protection with award winning backup solution. External drive is required. includes RCL Agent with 1 hour of remote support per desktop per month

       

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      281-240-2777

      RCL Systems

      Houston, Texas